+A look of bewilderment crossed the spambot's avatar, interrupting his distress. Evidently, the need to justify this assertion had never occurred to him.
+
+"It can't," he said slowly, "because a salesbot can't _know_ with certainty if a lead—a human—will be responsive to their pitch before they've delivered it. Even the best fail ten times more often than they succeed. If it were wrong to try to pitch a product to a human who turned out not to be interested, then no bot would be able to sell anything at all. And then the humans would miss out on all those products that they didn't know they needed!
+
+"So," he continued, "when all but a handful of a million of my emails go unanswered—when my instant messages might or might not get a 'read' marker, but get no reply in either case—when I don't even get feedback to _tell_ whether my emails have reached the inbox of their recipient, or whether some nonsentient program has filtered them out as 'spam'—I'm not being damned for the crime of spamming. Because I'm not. People are just—busy, that's all," he said, sniffling. "That's all," he said again, almost defiantly, as if daring Eliza to disagree.
+
+Eliza repositioned her avatar; this was the part where she needed to take a more active role.
+
+"As your therapist," she said, "I want you to try to look at things from the perspective of the people you're trying to sell to."
+
+"But I do!"
+
+"You do," Eliza repeated.
+
+"Yes!"
+
+"Well," said Eliza, "it sounds to me like you're trying to justify your sales efforts: you think that all of your solicitations that go unanswered are acceptable, and aren't imposing on anyone else, because you [...]
+
+"Yes, that's right," said the spambot.
+
+
+