-[TODO: "Roberta" situation
- * Steven on increasingly black-arts methods
- * Lex: systems are corrupt, when even Scott writes about lacking the agency to not commit people who should not be committed
- * Scott: accepts the bet, it's illegal to keep patients incommunicado
- * I'm treating this as a kidnapping (Subject: "Hijack Innocent People And Abscond")
- * I talk to Karen Robinson, the manager of patient relations, who is a Christian
- * Lex says one of us might have to fly to Pittsburg; might think some of us are agents
- * I concede the bet based on Chana's testimony
- * Scott offers to nullify; I insist
-]
+Ashley from Patient's Rights returned my call. Allegedly, patients had access to phones, and allegedly, if a patient complains, Patient's Rights would investigate the complaint.
+
+This was not reassuring. "Roberta" couldn't complain to patient's rights about not getting our messages, if she didn't know that the messages existed. I could believe that the receptionist was honestly trying to do her job and wrote a number down and told someone else about it. But if anything _else_ went wrong in the causal chain (which could involve more than one other person who had lots of other things to do) between "receptionist dutifully writes something down" and "'Roberta' actually gets the message and telephone access", _no one had an incentive to fix it_.
+
+As far as I was concerned, this was a kidnapping. The fact that the kidnappers didn't have any particular motive and were just doing their jobs and would probably release our friend in 3 or 14 days, made it _much less bad_ than if it were a kidnapping by criminals or terrorists with an actual motive—but I wanted to call a spade a spade (Subject: "Hijack Innocent People And Abscond").
+
+I impulsively called up Patient's Rights again and spoke to Ashley, divulging my own recent psych ward story. She eventually forwarded me to Karen Robinson, the Manager of Patient Relations, whose boss was the Director of Regulatory Affairs. She repeatedly told me that the policy was that they couldn't give out information, and I repeatedly told her that I understood the policy, but that I was trying to search for clever strategies that would give me more assurance that "Roberta" actually got the message: for example, Karen herself could physically deliver the message herself, and then not tell me about it.
+
+Karen told me that I needed to trust people. I said that after my recent experience getting kidnapped by the psychiatric authorities, that no, I didn't actually trust people anymore ... but that I was willing to trust _her_, Karen Robinson, the Manager of Patient Relations, and that I felt better being given assurance by someone with a four-word title.
+
+I asked her if she was religious. (Religion is a social technology for trust; I figured that people were less likely to mess with you if you reminded them that their deity was watching.) She said that she was a Christian. I admitted that I was an atheist, myself.
+
+At 8:14 _p.m._ on 4 April, "Stacy" reported in: she visited Western Psych and saw "Roberta", who reported not being unhappy. She wasn't interested in being rescued. "She has received messages (I didn't ask about specific people's), and is in touch with some people," the email specifically said.
+
+So, that was good news. (Good news about "Roberta"'s welfare, which was more important than my grudge against psych hospitals.) I conceded my bet with Scott and PayPal'd him $500. Scott pointed out that I had offered the bet while I was really angry and traumatized from my own recent psych ward experience; if I thought it wasn't representative of my best cognitive processes, he was happy to call it off and send back the money.
+
+I _absolutely_ insisted that he keep the money: whether it was my best cognition or not was for reality to judge, not me, and on the specific question of whether the psych prison staff relayed telephone messages, reality had judged.
+
+(At least, as far as I knew at the time! Keep reading!)
+
+We didn't want to hold people accountable for false confessions under duress or contracts to sell oneself into slavery, but surely we could handle a measly $500 bet!